Privacy Policy
This policy explains what Riesberg Audio and Video collects when you contact us, how that information is used, and the choices you have.
Effective Date
Effective date: [Effective Date]
This Privacy Policy applies to riesbergaudiovideo.com and to the forms, phone numbers, and email addresses published on this website by Riesberg Audio and Video, 1615 Radiant Road, Carroll, Iowa 51401.
1. Information We Collect
When you submit a contact or lead form on this site, we collect the information you provide. That includes your name, phone number, email address, the service you selected, the content of your message, and your SMS consent selections.
We also collect limited information automatically through cookies and standard server logs. This can include your IP address, browser type and version, device type, the pages you visit, referring pages, and the amount of time you spend on the site. Automatic collection through analytics cookies happens only after you accept cookies in our consent banner.
2. How We Use Your Information
We use the information you give us to respond to inquiries, prepare quotes, schedule appointments, and communicate with you about the products and services you asked about. We use your phone number to send transactional messages such as appointment confirmations and replies to your inquiry, and, only if you opted in separately, promotional messages about offers and updates.
We use automatically collected information to understand which pages are useful, to fix problems, and to improve the overall site experience. We do not use your information to make automated decisions about you.
3. Cookies and Tracking Technologies
This site uses cookies and similar technologies to keep the site working correctly and to analyze traffic. Session cookies last only for your current visit and are removed when you close your browser. Persistent cookies remain on your device between visits and remember preferences such as your cookie consent choice. Analytics cookies help us count visits and understand which pages people use most.
You can decline analytics cookies at any time using the Decline button in our cookie banner, and no analytics scripts will load. You can also block or delete cookies through your browser settings. Blocking all cookies may affect how parts of the site behave.
This site honors the Global Privacy Control signal. If your browser or extension sends a Global Privacy Control signal, we treat it as an instruction to decline optional cookies and tracking, and we do not display the consent banner.
4. Third-Party Services
We rely on a small number of service providers to operate this website. Analytics providers such as Google Analytics, if configured, may receive limited usage data once you accept cookies. Our hosting provider processes the requests your browser makes to the site, and our email and messaging providers deliver the replies and confirmations you request.
These providers receive only the data needed to perform their function on our behalf. Riesberg Audio and Video does not sell or share personal information with third parties for their own marketing purposes.
5. SMS and Text Message Communications
When you submit a form on this site, we collect your phone number and your SMS consent status. That information is used only to send the messages you consented to receive, which may include transactional messages about your inquiry or appointment and, with separate optional consent, promotional messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services. Information may be shared with subcontractors and service providers who support our business operations, such as customer service or communication platforms. All other use cases exclude text messaging originator opt-in data and consent.
You can opt out at any time by replying STOP to any message from us. You can request help by replying HELP to any message, by calling (712) 775-2487, or by emailing kyler@riesbergaudio.com. Message frequency varies. Message and data rates may apply.
6. Data Retention
We keep form submission data only as long as necessary to respond to your inquiry, complete the work you requested, and meet our normal business and recordkeeping needs. Records tied to completed installations may be kept longer so we can support warranty and service questions.
You may request deletion of your information at any time by emailing kyler@riesbergaudio.com or calling (712) 775-2487, and we will delete it unless we are required to keep it.
7. User Rights
You may request access to the personal information we hold about you, ask us to correct information that is inaccurate, or ask us to delete it. To make a request, email kyler@riesbergaudio.com or call (712) 775-2487.
We may need to verify your identity before acting on a request, usually by confirming details of a previous inquiry or service visit.
8. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights:
- The right to know what personal information is collected about you.
- The right to delete personal information we have collected from you.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of personal information.
- The right to non-discrimination for exercising your privacy rights.
Riesberg Audio and Video does not sell or share personal information with third parties for monetary consideration.
To exercise any of these rights, including the right to opt out of the sale or sharing of personal information, please submit a request by emailing kyler@riesbergaudio.com or calling (712) 775-2487 with the subject line or message California Privacy Request.
We will confirm receipt of your request and respond within 45 days, as required by California law. If we need more time, we will let you know and explain why.
9. Contact for Privacy Questions
Questions about this policy or about the information we hold can be directed to us at any time.
Riesberg Audio and Video
1615 Radiant Road, Carroll, Iowa 51401
kyler@riesbergaudio.com
(712) 775-2487
Tell Us What You Have in Mind
Stop by the shop at 1615 Radiant Road in Carroll, call us, or send a message and we will get right back to you.